If we’ve learned anything during the COVID-19 pandemic as firefighters and fire officers, it’s that while perfect planning doesn’t always guarantee perfect outcomes, poor planning (or lack of planning) pretty much always results in poor outcomes. We’ve witnessed this at the state and federal levels across the U.S., and perhaps you’ve seen it in your own department or those near you.
But I’m not here to throw stones because as a young fire officer with the Chesterfield (Virginia) Fire and EMS Department, I was raised on quality improvement. Don’t find fault; find solutions. Mantras like that were common in Chesterfield County’s Total Quality Improvement (TQI) movement that the governing Board of Supervisors put in motion in the late 1980s across all 52 county departments, including ours. Read More…
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